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Your Outdoor Medical Partner
Frequently Asked Questions
Is Global Rescue insurance?
No. Global Rescue memberships are more than financial protection. Global Rescue has in-house operations teams that handle inquiries from members when emergencies occur in the field. These could range from a medical question to a complete evacuation.
What is Global Rescue Medical Advisory service?
You can contact Global Rescue whenever you have a medical question while outdoors. Global Rescue operations centers are staffed by experienced nurses and paramedics across numerous medical specialties. Common inquiries include assistance for minor wounds, sprains, blisters, dehydration, etc.
What is Global Rescue Field Rescue service?
Global Rescue provides, arranges and pays for rescue to the nearest appropriate medical facility if you get ill or injured outdoors and unable to get to safety on your own.
How do I access Global Rescue Services?
You will simply need to call the Global Rescue operations center via cellular phone at 617-459-4200 or send a text or email to ops@globalrescue.com when in the outdoors. For easy access, BaseMap users have direct contact to Global Rescue in the BaseMap app.
Will this work with my satellite connected communication device?
Yes. Your Global Rescue membership works with most satellite emergency communicators. Contact your device manufacturer directly for communication instructions.
Does Global Rescue cover costs incurred during a rescue?
Yes, but for Global Rescue member benefits to apply, Global Rescue must provide emergency rescue or transportation response services. Global Rescue will not pay for a self- arranged rescue, and if emergency or rescue services are arranged by anyone other than Global Rescue it is considered the same as a self- arranged rescue. Global Rescue is a service provider, not an insurance company, and they are legally not allowed to reimburse members for the costs of rescue or any transportation services. As part of a BaseMap Pro Advantage or Pro Ultimate plan, up to $5,000 in emergency or rescue services are covered. Many domestic rescues fall within this $5,000 maximum.
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